Roles & Responsibilities

• Monitor Website & Application as Customer Point of View to detect any malfunctions or errors customer might experience including: Popup message, On-Going Promotion versus Product availability.
• Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement.
• Report the update of on-going project/ issues and solution in team meeting

• Monitor Website & Application on products such as photo correctness, photo & product description, re-shoot the photos, and arrange the description as necessary.
• Initiate requirements need to support front-end and back-end efficiency.
• Review & arrange to ensure that the products are being placed under the right categories for a good customers’ experience journey.

• Review Product Category Completeness (Photo, Category in term of consumer perception)
• Make the summary report of product which are active & inactive in platform with actions (if needed).

• Manage daily items to be moved to active or inactive (backend) according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation)
• Manage items visibility. Randomly check top selling items. 

• Review assortment in E-Commerce and take actions according to internal process

• Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber.
• Coordinate with O2O Operation team, CD Team and Digital Marketing to take appropriate action

• Summarize trend of current customers to identify the Product/ Customer that require to push up/ or implement Marketing Campaign.

• Analyze the Customer Behavior on Sales Channel: Offline / Online / Self ordering / On Behalf / Web / App

Skills & Requirements

1. University graduate
2. At least 5-7 years of experience in ecommerce business.  
3. Preferred the candidate with experience in ecommerce customer experience in modern retail business.
4. Possess analytical and quantitative skills, with strong understanding of customers and products data analytics ecommerce platform.
5. Excellent communication, and Collaboration skills.
6. Able to demonstrate strong prioritization and organization skills, an ability to manage changing priorities and workload management with proven experience of meeting deadline.

Interested candidate, please send your resume with recent photo via
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ARO Commercial Co. Ltd.,
Head Office: 322 Upper Pazundaung Road, Sat San Ward, Mingalar Taung Nyunt Township.
HR Department Tel. (+95)9 954 488 187
Email: job@makromyanmar.com